Shipping & Returns

Shipping

Sunday Paw Club ships internationally to destinations supported by our shipping zones. Available shipping options and costs are shown at checkout based on your delivery address.

Estimated delivery

As a general estimate, orders are expected to arrive within 7–10 days. Actual delivery times can vary depending on the destination, carrier, local delivery conditions and the shipping option selected at checkout.

International shipments may take longer when customs clearance, border procedures or local carrier delays apply. The delivery estimate is an estimate, not a guaranteed delivery date.

Customs & import charges

Depending on your destination, customs duties, import taxes, VAT or other local charges may apply. Where applicable, these charges are the customer's responsibility. Customs requirements vary by country.

Returns & Refunds

We offer a 30-day return window from delivery for eligible products, subject to the mandatory consumer rights and protections that apply in your country.

Eligibility

Items should be unused, unworn and in their original condition.
Original packaging and tags should be included where applicable.
Return requests should be submitted within 30 days of delivery.

Local consumer rights

Our 30-day policy does not limit mandatory statutory rights in your country. Withdrawal periods, legal guarantees and return rules can differ by destination. For example, eligible EU online purchases generally include a 14-day withdrawal right, alongside applicable legal guarantees.

Return shipping

For voluntary returns under our 30-day policy, customers are generally responsible for return shipping unless applicable law requires otherwise or the item is damaged, defective or incorrect.

Damaged, defective or incorrect items

If something arrives damaged, defective or incorrect, contact us with your order number, delivery country and clear photos so we can review the issue and provide the appropriate solution under applicable law.

How to request a return

Please contact us before sending anything back. Return procedures can vary depending on the destination country, so we will provide the appropriate instructions for your order.

Refunds

Approved refunds are issued to the original payment method, subject to the applicable return process and legal requirements.